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1. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
2. We aim to dispatch all orders within 48 hours with the exception of sale periods where this may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
3. We are unable to redirect orders once items have been dispatched.
4. Our stocks are delivered from www.makerhug.com stores in Hong Kong or China depending on the location of the stock.
5. We will email you the tracking number once we shipped out (Sometime might take up to 48 hours to receive the tracking number).
6. If you refuse a shipment fromwww.makerhug.com, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to www.makerhug.com This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments firstname.lastname@example.org
Hong Kong, Taiwan, Macau: 1-3 Business days (by SF-Express)
International: 2-7 Business Days (EMS Speedpost by Hong Kong Post)
International: 7-10 Days (e-Express by Hong Kong Post)
International: 10-15 Days (Air register mail by Hong Kong Post)